DELIVERY & RETURNS

DELIVERY


- All deliveries in Thailand are taken care of by Flash Express delivery services, who provide an express delivery service nationwide.

 


DELIVERY IN THAILAND

We currently offer a special FREE delivery service across Thailand when you order more than 1,000 THB.

 

Regular delivery cost

- 50 THB will be charged for purchase lower than 1,000 THB

 

Delivery time

- Bangkok and Vicinity - 1-3 Business days.
- All other provinces - 2-4 Business days.



* Flash Express do NOT operate on the following days:

- Weekends

- Public Holidays

 


Exchange/Returns

If you encounter any problem after receiving the product please contact us at Support@tos-thailand.com

- You have 15  days after you receive your product in order to exchange.

- Normal price or seasonal price are eligible for exchange.

- Promotion or Sales products are not allowed to exchange/return except defected by brand.

- We couldn’t accept any returns/exchanges/refunds for any Limited Edition or special products which limited to 1 quantity per customer.

- We are not  allowed to refund product.

- Customer will take care both delivery costs except the mistake by brand , Please use an EMS service or recorded delivery method to return the product back to us.

- Exchanges are limited to 1 time per 1 order.

To make a return please contact our Customer Service Team via E-mail at Support@tos-thailand.com